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Customer Experience (CX) Workshops for Lifecare’s Insurance Partners
Empowering insurers to deliver exceptional service, increase policyholder trust, and drive growth.
Lifecare International, in collaboration with Experience Edge Management Consultancy, introduces exclusive CX workshops designed for insurance companies seeking to elevate customer satisfaction, strengthen retention, and gain a competitive advantage. Backed by 20+ years of global CX leadership, these workshops blend strategic insights with practical frameworks to create actionable change across the insurance value chain.
Key Highlights:
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Why CX Matters: Learn how to increase renewal rates, reduce churn, improve claims satisfaction, and enhance digital adoption.
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Tailored Workshop Formats:
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Executive CX Masterclass – 3 hours (C-Suite & Strategy Leaders)
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Full-Day CX Workshop – 6–7 hours (CX, Ops, Claims, HR Leaders)
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Modular Training Series – 2–3 sessions (Cross-Functional Teams)
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Core Themes: Claims journey reinvention, embedding CX culture, Voice of Customer (VoC) and NPS mastery, CX governance, and service-to-loyalty transformation.
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Comprehensive Deliverables: Customized agendas, readiness surveys, action plan templates, and optional insurance CX benchmarks.
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Strategic Benefits: Differentiate Lifecare, build insurer loyalty, and unlock co-branding and innovation opportunities.
Pricing:
$500 and above.
Added Value:
Lifecare earns 15% referral commission on all booked workshops through this partnership, valid for 6 months.
Why Experience Edge:
With proven results—such as a 30+ point NPS uplift, 5.5% revenue growth, and reduction of top complaints by up to 25%—Experience Edge combines global best practices with local market knowledge to deliver impactful transformation for insurers.
